Refund policy

This policy explains return eligibility and how refunds are processed.

1) Return window

Eligible items may be returned within 30 days of delivery.

2) Condition requirements

Returned items must be:

  • Unused and in resellable condition

  • Returned with original packaging and included accessories

  • Returned with proof of purchase (order number/receipt)

3) Items generally not eligible for return

Unless defective on arrival or required by law:

  • Personalized/custom-made items

  • Gift cards and digital items

  • Clearance/final sale items

  • Items returned with signs of use, wear, missing parts, or damage

  • Items marked non-returnable on the product page

4) How to start a return

Email support@alchemyartis.com with:

  • Order number

  • Item(s) you want to return

  • Reason for return

  • Photos if damaged or incorrect

If approved, we’ll provide return instructions and (if needed) an RMA reference.
Please do not ship returns without authorization—unidentified packages may be refused or delayed.

5) Return shipping costs

  • Change of mind / wrong item ordered: customer pays return shipping

  • Wrong item shipped / defective on arrival / transit damage: we cover reasonable return shipping after verification

6) Inspection & refund timing

After your return arrives, inspection typically takes 5–7 business days. Approved refunds are issued to the original payment method. Banks may take 3–7 business days to post the credit after we process the refund.

7) Cancellations

If you cancel before shipment, we refund minus a 5% processing offset (non-recoverable payment processor fees). If the order has shipped, the return process applies.

8) Delivery issues

Report missing, damaged, or incorrect shipments within 7 days of delivery (or expected delivery date). Include photos when possible.

Returns Support
ALCHEMY ARTISAN INC. (ALCHEMY ARTISAN)
2075 Detroit Avenue, Atlanta, GA 30314
(478) 306-2778 • support@alchemyartis.com