Privacy policy

ALCHEMY ARTISAN (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect, how we use it, and what choices you have.

1) Information we collect

Details you share with us

  • Name, email, phone number

  • Billing and shipping address

  • Order details (notes, gift messages, personalization requests if applicable)

  • Messages to customer support

  • Account login details (if you create an account)

Payment information

  • Payments are processed by third-party payment partners. We do not store full card numbers.

Automatically collected information

  • IP address, browser/device type, pages visited, timestamps, referral links, and approximate location inferred from IP

  • Cookies and similar technologies

Cookies

  • Used for core functions (cart/checkout), security, analytics, and (where permitted) marketing.

2) How we use information

We use information to:

  • Process orders and deliver products

  • Send receipts, shipping updates, and service notices

  • Provide customer support and handle returns/exchanges

  • Prevent fraud and keep our site secure

  • Improve our product offerings and site performance

  • Send promotions only if you opt in (unsubscribe anytime)

3) When we share information

We may share information with:

  • Service providers (payment processors, shipping carriers, fulfillment partners, hosting, email/SMS tools, analytics)

  • Professional advisors (legal/accounting) when needed

  • Authorities if required by law or to protect rights/safety

  • Business transfers (merger/acquisition)

We do not sell personal information for money. Some analytics/ads tools may be considered “sharing” under certain state privacy laws—email us to request applicable opt-out options.

4) Your choices

  • Marketing emails: unsubscribe via the link in our emails

  • Access/correction/deletion requests: email us (verification may be required)

  • Cookies: manage through browser settings (some features may not function correctly if blocked)

5) Security & retention

We use reasonable safeguards and retain information only as long as needed for fulfillment, support, and legal/accounting requirements.

6) Children

Our site is not intended for children under 13, and we do not knowingly collect their personal information.

7) Updates

We may update this Policy. The effective date above reflects the latest version.

Privacy Contact
ALCHEMY ARTISAN INC. (ALCHEMY ARTISAN)
2075 Detroit Avenue, Atlanta, GA 30314
(478) 306-2778 • support@alchemyartis.com